Terms and Conditions

Do you ship to me?
A: We currently ship to the 48 contiguous US States and Alaska (AK) only.
 

PayPal is reviewing my payment, will I still receive my order? 

A: Yes! Once you have a confirmation # from us, you've got a confirmed order. PayPal will workout any issues with you directly.

How much does shipping cost?

A: Shipping costs start  between $10-14 for most zip codes. Orders containing numerous types of  livestock should anticipate higher weight & cost for shipping. In  cooler weather heat packs are added, which increases weight and cost.  Our website automatically calculates shipping costs based upon what  items are in your order.

I can't locate a confirmation email, what do I do?

A:  Check your junk/spam folder; it's happening more and more often. Verify  the correct email was used for your order. If you still have not found  it, please email Support@aquaticpeace.com and Nathan will resend it or  update your email accordingly. 

When do you ship?

A:  We finalize our shipping list at 12 noon on Monday and begin bagging. We  package and ship every Tuesday. If your order is confirmed  by 12 noon EST on Monday, it will go out that week. Shipping confirmations  are sent Tuesday (check your spam folder if you don't see  it!)

When will I receive my order? 

A:  Every shipment is sent via USPS 2-3 day Priority. Deliveries happen on Thursday through Saturday based on USPS' routes in your area. 

USPS says my shipment is delayed, will my fish/shrimp/plants be okay?

A:  Shipping delays happen from time to time. We are confident in our stock's health and our shipping methods that a few extra days in the  mail is no issue. We have had plenty survive delays of two weeks or  more. The largest risk is the shipment being left in a mailbox upon delivery. You can sign up for notifications about your delivery via  USPS.com

What do I do when my package arrives? 

A:  You'll find a note inside with acclimation instructions. Essentially,  acclimation is optional unless you feel a distinct temp difference in  the bag. When your livestock has already had a long trip, it's more  stressful the longer they're left outside of their final destination.  Rest is best :) 

What if my order arrives DOA?

A:  While DOA's have rarely happen for us, things  happen sometimes. If the unfortunate occurs, please get good pictures  of the deceased in the bag and email it to Nathan at  Support@aquaticpeace.com and he'll get you taken care of.

Should I medicate fish/shrimp/plants in QT? 

A:  Not necessarily. Fish from us are going to be free of disease, therefore if they're quarantined alone, there should be no need. We  receive fish from various breeders and will quarantine ours for around a  month, only medicating if we see clear signs of disease or illness. 

When will XXXX be back in stock? 

A:  We've been working hard to keep up with demand for years now. We appreciate the support! We home breed 100% of the fish, shrimp and plants on our site. Breeding takes time so it may be months for some fish or shrimp to come back once out  of stock. Plants are many times just out of stock for a week or two.  Please check back often! 

Do you guarantee mixed sexes?

A:  Anything listed as a "pair" will be one male and one female. If sold per fish or shrimp, Nathan does his best to provide a proper mix to  provide balance and successful breeding. We cannot guarantee a specific number of males or females will be supplied nor that the pair you receive are proven.